Guest Services Representative — Hotel Front Desk

Job overview

The Guest Services Representative role is onsite in Miami, FL, at Hampton Inn and Suites Miami Brickell Hotel. Compensation is not specified; the posting describes a competitive salary and benefits package. The hotel role supports guest service and front-desk operations. The representative helps create a positive guest experience by managing check-ins, check-outs, reservations, payments, and guest requests. The role also coordinates room-status information with other departments and keeps front-desk records and the reception area organized.

What you'll do

• Check guests in and out
• respond to requests and concerns
• process payments and update guest accounts
• enter and update reservation information
• communicate room availability and status with other departments
• maintain an organized front desk
• close and balance room accounts
• run, print, and distribute reports
• make account adjustments as needed.

What we're looking for

Skills & competencies

guest services representative

hotel front desk

miami fl

brickell hotel group

hampton inn and suites miami brickell

guest experience

check-in and checkout

reservations

payment processing

customer service

medical benefits

paid vacation

401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical benefits, paid vacation time, 401(k) retirement plan, nationwide hotel employee rates at select properties, and training and growth opportunities.

Why this role

Hotel employee rates at select properties, training and growth opportunities, and a Top Workplaces USA-recognized hospitality management organization.

About the employer

Brickell Hotel Group LLP is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.