Bilingual Call Center Representative

Job overview

The Bilingual Call Center Representative role is onsite in Fort Worth, TX. Compensation is not specified. The representative supports health plan members and providers through a call center serving inquiries about benefits, eligibility, and member updates. The role resolves questions and complaints by gathering and documenting information, coordinating with relevant departments, and explaining program requirements. English and Spanish communication helps members receive clear, culturally sensitive support and timely issue resolution.

What you'll do

• Respond promptly and courteously to member and provider inquiries
• gather and document complaint or grievance information
• update member accounts and record interactions
• arrange interpreters when needed
• explain program requirements and renewal steps
• handle benefits, eligibility, and member updates
• meet service metrics and follow confidentiality standards.

What we're looking for

Skills & competencies

bilingual call center representative

fort worth tx

gee group

english and spanish

health plan members

provider support

benefits

eligibility

member accounts

customer service

call center

confidentiality

Work arrangement

• Weekend coverage required

Why this role

Requires bilingual English/Spanish and six months of call center or medical-setting experience, or three months as a CCHP call center contractor; six-month contract stated in the posting.

About the employer

GEE Group, Inc is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.