Guest Services Manager — Sales and Restaurant Operations

Job overview

The Guest Services Manager — Sales and Restaurant Operations role is onsite in Folsom, CA, with pay of $24–$28 per hour plus bonus opportunity. Norcal Aquarium & Wildlife Adventures operates an aquarium and wildlife attraction. The manager leads guest services and sales activities to improve guest satisfaction and revenue. The role develops team members, oversees daily operations, and coordinates with other departments to support a seamless guest experience and business performance.

What you'll do

• Lead the guest services team and maintain customer service standards
• address guest inquiries and complaints
• develop and execute sales strategies, including upselling and cross-selling
• collaborate with sales to generate leads and close deals
• hire, train, and coach team members
• oversee scheduling and daily operations
• prepare reports on guest satisfaction, sales, and productivity
• track performance indicators and recommend improvements.

What we're looking for

Skills & competencies

guest services manager

sales management

guest experience

team leadership

revenue growth

upselling

customer service

folsom ca

norcal aquarium & wildlife adventures

$24–$28/hour

bonus opportunity

Work arrangement

• Weekend coverage required

Benefits & perks

• Food discounts
• flexible work schedule
• 401(k)
• scholarship and leadership opportunities
• paid vacation and sick leave
• health benefits for eligible team members
• quarterly bonus program
• paid Food Handler Card where required.

Why this role

The posting describes bonus opportunities, including the potential to earn $1,000 or more per pay period during peak times; requires a bachelor's degree and 3–5 years of guest services or sales management experience.

About the employer

Norcal Aquarium & Wildlife Adventures LLC is hiring for this role. Industry: Zoos and Botanical Gardens. Sector: 71.