Senior Order Specialist, Access and Local Service Requests

Job overview

The Senior Order Specialist role is onsite in Coeur d’Alene, ID. The XML lists a base salary of $54,300 to $79,000 annually depending on experience, while the feed salary element lists $125,000–$183,000 per year; the compensation figures conflict. The role supports Ziply Fiber’s ordering team as its fiber network expands and the company serves local communities. The specialist tracks Access Service Requests and Local Service Requests from submission through completion, validates order details, coordinates with customers and internal departments, and helps expedite installations. This work supports accurate provisioning and timely delivery of carrier orders.

What you'll do

• Review ASRs and LSRs for completeness and accuracy
• validate required data fields using industry guidelines
• work directly with customers to resolve discrepancies
• issue orders in the provisioning system
• determine applicable tariffs
• translate ASR data codes into USOCs and terms
• create circuit layouts and determine billable components
• establish recurring and nonrecurring charges based on tariffs or customer contracts.

What we're looking for

Skills & competencies

senior order specialist

access service requests

local service requests

order processing

telecommunications

customer liaison

provisioning

coeur d’alene id

ziply fiber

fiber network

tariff review

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision
• 401(k)
• flexible spending account
• paid sick leave and paid time off
• parental leave
• quarterly performance bonus
• training, career growth, and education reimbursement programs.

Why this role

Primary carrier contact for orders from submission through completion; role handles ASR and LSR order processing.

About the employer

Ziply Fiber is hiring for this role. Industry: Wired Telecommunications Carriers. Sector: 51.