Guest Services Team Member — Shepherdsville Aquatic Center

Job overview

The Guest Services Team Member role is onsite at Shepherdsville Aquatic Center in Shepherdsville, KY. Compensation is not specified. The aquatic center offers swimming, aquatic programming, local swim teams, pickleball courts, and an outdoor water park, with a stated focus on community health and vitality. As the first point of contact for visitors, the team member provides information, supports memberships and court rentals, and helps guests navigate the facility. The role also assists with events and venue operations to support a welcoming and well-organized guest experience.

What you'll do

• Greet members and guests and provide information and wayfinding
• assist with membership packages and court rentals
• explain facility programs
• operate multi-line phones
• record waivers and event information
• address guest concerns or refer them to a manager
• enforce venue policies
• manage office-supply inventory
• assist with opening, closing, event preparation, event and parking operations, and guest transport
• learn membership and scheduling software.

What we're looking for

Skills & competencies

guest services

aquatic center

customer service

membership sales

court rentals

event operations

shepherdsville ky

the sports facilities companies

part-time

nights and weekends

Work arrangement

• Weekend coverage required

Why this role

The posting requires applicants to be at least 16 years old and describes a flexible schedule that may include nights, weekends, holidays, and long hours.

About the employer

The Sports Facilities Companies is hiring for this role. Industry: Fitness and Recreational Sports Centers. Sector: 71.