Pharmacy Technician, Call Center

Job overview

The Pharmacy Technician, Call Center role is onsite in Puerto Rico; the listing gives the location as 00920, PR, and compensation is not specified. The role provides telephone support to patients, pharmacies, providers, and insurers while handling prescription-related inquiries.

What you'll do

• Answer incoming pharmacy calls
• process administrative prior authorizations
• verify eligibility, benefits, and coverage
• validate and process prescriptions in assigned platforms
• provide basic guidance on medications and prescription status
• document interactions
• meet quality and service metrics
• protect confidential information
• and escalate cases requiring additional intervention or a pharmacist.

What we're looking for

Skills & competencies

pharmacy technician

call center

prescription processing

prior authorizations

insurance benefits

patient support

hipaa

puerto rico registration

ptcb

excpt

rotating shifts

Work arrangement

• Weekend coverage required

Why this role

Requires active registration as a Pharmacy Technician with the Puerto Rico examining board and current PTCB or ExCPT certification; rotating shifts and overtime may be required.

About the employer

Insight Communications is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.