Front Desk Agent — Soho House New York

Job overview

The Front Desk Agent role is onsite in New York, NY. Compensation is $25 per hour. The agent is an initial point of contact for members, hotel guests, and staff at a Soho House property. The role supports a welcoming guest experience by handling check-ins, concierge requests, inquiries, payments, and account matters. It also coordinates with other departments and property teams to keep guests informed and service running smoothly.

What you'll do

• Welcome members, guests, and staff
• check in members and hotel guests
• perform concierge duties such as booking cars, tickets, and reservations
• answer inquiries through email and digital portals
• communicate operational updates with departments
• handle billing, folios, disputes, receipts, and refund requests
• receive payments and balance cash at shift end
• coordinate support with valet, luggage storage, bell attendants, and butlers
• participate in daily shift briefings.

What we're looking for

Skills & competencies

front desk agent

hotel guest services

member services

concierge

check-in

reservations

cash handling

customer service

new york ny

soho house

$25/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Full-time employees are eligible for medical, dental, and vision benefits
• retirement fund with 2% match
• sick and vacation days
• career development
• learning and development courses
• team meals
• team events.

Why this role

Requires at least one year in a similar or customer-facing role and flexibility to work nights, weekends, and holidays as needed.

About the employer

Soho House & Co. is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.