Assistant Customer Service Manager

Job overview

The Assistant Customer Service Manager role is onsite in Troy, MI. The posting states annual pay of $47,000–$57,000 for a 45–50-hour workweek. The position supports the customer service department at Nino Salvaggio International Marketplace. The assistant helps direct and supervise department functions and personnel to support productivity and strong customer service. The role also assists with cash management, scheduling, line flow, refunds, audits, and cashier support, helping maintain accurate operations and a positive customer experience.

What you'll do

• Assist the customer service manager in directing and supervising department functions and personnel
• support cash management, line flow, scheduling, counseling, attendance tracking, cash counting, line control, refunds, and audits
• prioritize customer service
• handle cash and operate the register when needed
• assist cashiers with timely price checks
• promote customer goodwill and service standards among cashiers and courtesy clerks.

What we're looking for

Skills & competencies

assistant customer service manager

customer service

retail

cash management

cash handling

scheduling

team supervision

troy mi

nino salvaggio

$47k–$57k/year

early mornings

nights

weekends

high school diploma or ged

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) and matching
• health, dental, and vision insurance
• paid time off
• employee discounts
• short- and long-term disability
• accident, hospitalization, and critical illness coverage
• life insurance
• flexible spending
• education reimbursement.

Why this role

The posting requires previous cash-handling and customer-service experience, a high school diploma or GED, and availability for early mornings, nights, and weekends; management experience is preferred.

About the employer

Nino Salvaggio International Marketplace is hiring for this role. Industry: All Other Miscellaneous Retailers. Sector: 45.