Customer Account Representative — First-Party Personal Loan Servicing

Job overview

The Customer Account Representative — First-Party Personal Loan Servicing role is onsite in Buffalo, NY, and is full-time at 40 hours per week. Starting pay is $17 per hour, with eligibility to earn up to $500 per month in performance bonuses. Capital Management Services provides first-party account servicing for a nationally recognized financial institution. The representative works with customers whose personal loans are recently past due, helping them discuss payment options and resolve missed payments. The role combines customer service, accurate account documentation, and performance goals while following compliance standards.

What you'll do

• Handle inbound and outbound calls about personal loan accounts
• discuss payment options and help customers resolve recently missed payments
• build rapport professionally and empathetically
• review account information and document interactions
• navigate multiple computer systems
• meet individual and team performance goals while maintaining compliance.

What we're looking for

Skills & competencies

customer account representative

personal loan servicing

first-party servicing

customer service

inbound calls

outbound calls

buffalo ny

full-time

40 hours per week

$17/hr starting

up to $500 monthly bonus

capital management services

Work arrangement

• Weekend coverage required

Benefits & perks

• Fully paid training
• paid time off
• medical, dental, and vision insurance
• 401(k) with company match
• employee referral program
• career advancement opportunities
• equipment provided.

Why this role

First-party account servicing, not third-party debt collection or charged-off debt recovery. Paid training, equipment, and performance bonuses are offered.

About the employer

Capital Management Services is hiring for this role. Industry: Consumer Lending. Sector: 52.