Senior Safeguarding Officer

Job overview

The Senior Safeguarding Officer is an onsite role based in St Helier, JE, with compensation not specified. This position supports HSBC, a global banking and financial services organization. The role exists to handle customer due diligence requirements and safeguard the bank while providing outstanding customer service. The officer will manage account blocks, investigate complex cases, and collaborate with stakeholders to resolve issues and minimize complaint risk.

What you'll do

• Manage end-to-end customer cases involving account blocks.
• Investigate and assess account blocks.
• Coordinate with Legal and Financial Crime teams.
• Handle escalations and complaint cases.
• Deliver against KPIs.
• Act as an escalation point for risk queries.

What we're looking for

Skills & competencies

full-time

day shift

st helier

hsbc

safeguarding

banking

compliance

kyc

customer service

risk management

Work arrangement

• Weekend coverage required

Benefits & perks

• Private healthcare, enhanced parental pay, and non-contributory pension scheme.

Why this role

Opportunity to work in a global banking network with tailored professional development.

About the employer

HSBC is hiring for this role. Industry: Commercial Banking. Sector: 52.