Office Manager, Asheville Region

Job overview

The Office Manager, Asheville Region role is onsite in Asheville, NC, with a stated hiring rate of $65,338. The North Carolina Education Lottery raises money for education, with all lottery earnings going to education.

What you'll do

• Lead and coach claims representatives and support staff
• oversee scheduling, workload, performance reviews, hiring, and discipline
• manage escalated claimant concerns
• oversee prize claim intake, verification, and payouts
• safeguard winner information and claim documents
• manage inquiries and disputes
• reconcile claims and financial reports
• supervise cash and debit card balancing
• prepare compliance reports
• partner with Finance and Legal
• support fraud prevention and investigations
• and coordinate with retailers and vendors.

What we're looking for

Skills & competencies

office manager

asheville nc

north carolina education lottery

full-time

claims operations

team leadership

prize payouts

cash reconciliation

fraud prevention

regulatory compliance

$65,338 hiring rate

north carolina resident

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive pay and benefits
• flexible schedules
• professional development opportunities
• casual attire
• open communication.

Why this role

Bachelor's degree preferred and at least two years of supervisory or operational experience required, preferably in lottery, gaming, or regulated industries. All employees must reside in North Carolina.

About the employer

North Carolina Education Lottery is hiring for this role. Industry: Other Gambling Industries. Sector: 71.