Senior Insurance Customer Service Associate

Job overview

The Senior Insurance Customer Service Associate role is onsite in Becker, MN. Compensation is $50,000–$65,000 per year. Amy Chmielewski American Family Insurance is a relationship-driven agency that has served clients for more than 30 years. The associate serves as a knowledgeable resource for existing clients, handling policy service and account needs while building long-term relationships. The role supports accurate, responsive service through communication with clients, insurance companies, and agency colleagues.

What you'll do

• Answer policy and coverage questions
• handle policy changes, updates, endorsements, billing questions, and documentation
• assist with claims and follow up with customers
• review client needs and identify opportunities to improve coverage or provide value
• maintain accurate records
• coordinate with insurance companies and agency team members
• manage priorities and participate in ongoing training.

What we're looking for

Skills & competencies

full-time

senior insurance customer service associate

becker mn

american family insurance

policy servicing

property and casualty

claims assistance

client relationships

account management

insurance agency

paid time off

$50k–$65k

Work arrangement

• Weekend coverage required

Benefits & perks

• Health benefit options
• Simple IRA
• performance-based bonus
• advancement opportunities
• paid time off
• training and development.

Why this role

The agency emphasizes a family-oriented, supportive team environment and work-life balance; an active Property and Casualty license is strongly preferred.

About the employer

Amy Chmielewski Agency Inc. is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.