Senior Desktop Support Specialist

Job overview

The Senior Desktop Support Specialist role is onsite in Londonderry, NH, in a work-from-office environment. Compensation is not specified. The role provides in-person support to onsite colleagues and works with service desk, network, and application teams. The position exists to maintain endpoint availability, security, and user productivity by resolving complex desktop issues and managing workstation configurations. It also supports consistent deployment, patching, asset tracking, and continuous improvement of desktop support processes.

What you'll do

• Diagnose and resolve complex hardware and operating system incidents
• coordinate secure remote troubleshooting for software and configuration issues
• implement desktop images and configuration baselines
• administer endpoint management platforms to deploy software, patches, and configuration updates
• monitor environment health and identify incident trends
• handle ticket escalations with service desk teams
• document procedures and resolution steps
• perform root cause analysis
• coordinate endpoint configuration with network and application teams
• track workstation lifecycle, validate hardware, and verify software licenses
• apply endpoint security controls and assist with vulnerability remediation
• evaluate desktop tools and automation opportunities.

What we're looking for

Skills & competencies

desktop support

field services

endpoint management

desktop patching

software deployment

workstation support

windows operating systems

endpoint security

asset management

londonderry nh

techdigital corporation

Work arrangement

• Weekend coverage required

Why this role

The posting requests a bachelor’s degree or equivalent experience and 8–10 years of desktop support or systems engineering experience. It emphasizes endpoint management, desktop patching, security controls, and in-person support.

About the employer

TechDigital Corporation is hiring for this role. Industry: Other Computer Related Services. Sector: 54.