Director of IT Service Management

Job overview

The Director of IT Service Management role is onsite in Austin, TX; compensation is not specified. LightEdge provides colocation, private infrastructure, and cloud services to businesses. The director reports to the Chief Operating Officer. The director leads IT service management governance and improvement across change, configuration, problem, and incident management. The role establishes clear processes and ownership, coordinates cross-functional stakeholders, and measures outcomes to improve service reliability, operational efficiency, and customer impact.

What you'll do

• Lead Change Management governance and improvement
• oversee the CMDB project through completion and operational transition
• sponsor Problem Management practices and track corrective actions
• optimize Incident and Major Incident processes and ServiceNow tooling
• establish process ownership, controls, reporting, training, and continual improvement
• support audit readiness and coordinate with related practice owners.

What we're looking for

Skills & competencies

director of it service management

austin tx

lightedge

full-time

itsm governance

change management

cmdb

problem management

incident management

servicenow

itil

process improvement

Work arrangement

• Weekend coverage required

Why this role

The posting typically seeks 10+ years of IT service management or operations experience, including cross-functional process improvement leadership. ITIL 4 Foundation or higher is preferred.

About the employer

Lightedge is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.