Service Advisor

Job overview

The Service Advisor role is onsite in Troy, IL. Compensation is not specified. Southern Tire Mart describes itself as a commercial tire dealer and highlights service for passenger tire brands. The advisor coordinates communication between customers and service technicians, documenting repair needs and keeping customers informed. The role also supports accurate work orders, billing, warranty documentation, and an organized service counter.

What you'll do

• Greet customers and assess service needs
• prepare and maintain repair and service orders
• explain recommendations, timelines, and costs
• provide repair-status updates
• coordinate with technicians
• review completed work orders
• assist with warranty claims, billing, and documentation
• address customer questions and follow-up needs
• maintain product and service knowledge and an organized counter.

What we're looking for

Skills & competencies

service advisor

troy il

southern tire mart

customer service

repair orders

commercial tires

service technician coordination

warranty claims

billing

inventory and product knowledge

high school diploma or ged required

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k), 401(k) matching, health, dental, vision, and life insurance, and paid time off.

About the employer

Southern Tire Mart at Pilot LLC is hiring for this role. Industry: All Other Automotive Repair and Maintenance. Sector: 81.