Front Office Specialist (Patient Experience)

Job overview

The Front Office Specialist (Patient Experience) works onsite in Fairhope, AL, with regular travel to nearby clinic locations. Compensation is $15–$18 per hour. The role supports Retina Specialty Institute’s patient-facing clinic operations. The specialist helps create a welcoming and organized patient experience while supporting clinic readiness and accurate administrative workflows. The role manages patient arrivals and departures, scheduling, insurance and payment processes, electronic records, and patient-area upkeep, while treating patient information with discretion.

What you'll do

• Serve as the primary contact for patients and visitors
• manage patient arrival and departure
• schedule appointments, testing, and follow-up visits
• gather and verify demographic and insurance information
• confirm eligibility and obtain authorizations
• collect co-pays and balances
• upload and organize electronic medical record documentation
• prepare charts
• maintain welcoming patient areas
• travel regularly to nearby clinic locations.

What we're looking for

Skills & competencies

front office specialist

patient experience

retina specialty institute

fairhope al

healthcare

patient services

medical office

scheduling

insurance verification

electronic medical records

hipaa

$15–$18/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance options
• life insurance
• disability and voluntary benefits
• 401(k) with employer contribution
• paid time off and holidays
• advancement opportunities and professional development.

Why this role

Requires availability during clinic hours, Monday through Friday, 7:30 a.m.–5:00 p.m.; the employee may not be scheduled for the entire time range.

About the employer

Retina Specialty Institute is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.