Desktop Engineer

Job overview

The Desktop Engineer position is hybrid in Boston, MA, with at least three days in the office and up to two days working remotely. The annual salary range is $100,000–$125,000. The role supports GMO’s Infrastructure and Risk Management team and its technology services for worldwide users. The engineer combines service-desk support with technical troubleshooting, systems administration, automation, and user-focused projects. The work helps improve reliability, reduce downtime, and make technology support more efficient for GMO employees.

What you'll do

• Troubleshoot internal technology issues and provide service-desk support
• lead projects to improve the end-user experience, reduce downtime, and automate repetitive tasks
• own tickets from intake through resolution and provide user guidance or training
• document troubleshooting and resolution steps
• escalate issues while maintaining ownership and customer communication
• administer, maintain, and improve desktop systems, endpoint management tools, collaboration platforms, and business applications
• participate in SDLC and change-management practices.

What we're looking for

Skills & competencies

desktop engineer

desktop support

service desk

endpoint management

technical troubleshooting

automation

hybrid

boston ma

gmo

windows 11

active directory

powershell

$100k–$125k annually

Work arrangement

• Weekend coverage required

Benefits & perks

• Discretionary annual bonus eligibility
• medical, dental, and life insurance
• long-term disability coverage
• 401(k)/profit-sharing retirement plan
• open paid time off
• leaves of absence
• dependent care resources
• tuition reimbursement
• charitable gift matching
• flexible spending accounts
• and commuter benefits.

Why this role

The role combines hands-on service-desk work with technical projects and automation, and requires a hybrid schedule of at least three office days per week.

About the employer

GMO is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.