Customer Support Call Center Associate

Job overview

The Customer Support Call Center Associate role is onsite in Albuquerque, NM, with a Monday–Friday, eight-hour shift scheduled between 8:00 AM and 5:00 PM. Compensation is not specified; the posting describes it as competitive and mentions an opportunity to share in profits. Rio Grande serves independent jewelers, jewelry store owners, manufacturers, and artisans through long-term collaborative relationships. The associate handles customer questions and orders across phone, chat, and email, helping customers identify suitable products and services while supporting strong customer relationships and continuous process improvement.

What you'll do

• Respond to customers by phone, chat, and email
• identify needs and explain relevant products and services
• provide professional customer service
• share loyalty and marketing program benefits
• process orders and offer relevant upsell or cross-sell options
• collect customer feedback
• collaborate on escalated issues and process improvements
• participate in ongoing product and process training
• use multiple business applications, including HubSpot and SAP.

What we're looking for

Skills & competencies

customer support call center associate

rio grande

albuquerque nm

customer service

phone support

chat support

email support

order processing

hubspot

sap

monday–friday

8 am–5 pm

jewelry industry

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical plan including dental and vision, telemedicine, 401(k) matching, paid time off and seven additional paid holidays, life insurance, short- and long-term disability, flexible spending account, pet insurance, tuition reimbursement, onsite gym, wellness program, bereavement leave, and employee discounts.

Why this role

Full-time benefits include medical coverage with dental and vision, 401(k) matching, paid time off and holidays, life and disability insurance, tuition reimbursement, wellness resources, and employee discounts.

About the employer

Rio Grande is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.