Customer Service Specialist

Job overview

The Customer Service Specialist role is an onsite position located in Lodi, CA. Compensation is not specified for this role, which supports the retail store operations team at Sherwin-Williams. This role exists to provide exceptional service to wholesale and retail customers by determining their needs, recommending appropriate paint and coating solutions, and ensuring high levels of client satisfaction. The specialist contributes to store success by maintaining product knowledge, managing inventory, and achieving established sales goals.

What you'll do

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales.

What we're looking for

Skills & competencies

part-time

day shift

lodi ca

retail

sales

customer service

paint

sherwin-williams

onsite

entry level

Work arrangement

• Weekend coverage required

Benefits & perks

• Life, Career, and Connection benefits including health care, retirement, and well-being programs.

About the employer

Sherwin-Williams is hiring for this role. Industry: Paint and Wallpaper Retailers. Sector: 44.