Customer Solutions Specialist

Job overview

The Customer Solutions Specialist role is onsite in Las Vegas, NV, and pays $20 per hour. It is full-time, 40 hours per week, Monday through Friday from 8:00 a.m. to 5:00 p.m. The position begins as a temporary placement with an opportunity to convert to permanent employment within 90 to 120 days, with a pay increase upon conversion. The specialist supports the Parts and Service Dispatch department of a gaming equipment manufacturer. The role manages parts orders, returns, and service dispatch while providing customer support across phone, web, and other channels. Accurate ticket handling, timely issue resolution, and coordination with technicians and other teams help maintain service levels and improve the customer experience.

What you'll do

• Provide product support for gaming machines and hardware parts
• locate and order parts in the ERP system
• analyze, track, research, and resolve support issues
• issue RMAs
• close orders and service tickets with accurate ERP entries
• communicate with customers, technicians, and third-party providers
• coordinate escalations and equipment repair issues
• maintain support documentation
• dispatch service requests
• answer incoming calls on a rotational basis
• prepare daily reports.

What we're looking for

Skills & competencies

customer solutions specialist

full-time

las vegas nv

brewer global

$20/hr

monday–friday

8:00 a.m.–5:00 p.m.

onsite

parts orders

service dispatch

erp system

customer support

gaming equipment

temporary-to-permanent opportunity

Work arrangement

• Weekend coverage required

Why this role

Temporary placement with an opportunity to convert to permanent employment within 90 to 120 days; conversion includes a pay increase. Requires a high school diploma or equivalent and 3+ years of parts customer service or technical help desk experience.

About the employer

Brewer Global is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.