Service Advisor

Job overview

The Service Advisor role is onsite in Provo, UT. Compensation is not specified. The Service Advisor serves as the primary contact among customers, technicians, the parts department, and service management at Sky Chrysler Dodge Jeep Ram of Provo.

What you'll do

• Greet customers, document concerns, set expectations, and communicate throughout repairs
• open and monitor repair orders
• explain technician recommendations and obtain authorization for additional work
• coordinate work and parts with technicians and the parts department
• review completed repairs and charges
• and help maintain customer satisfaction, technician productivity, and dealership profitability.

What we're looking for

Skills & competencies

service advisor

service writer

customer experience

repair order management

automotive service

technician coordination

parts coordination

customer communication

provo ut

sky chrysler dodge jeep ram of provo

service department

repair recommendations

Work arrangement

• Weekend coverage required

Why this role

The posting describes the advisor as owning the customer’s repair order from check-in through vehicle delivery and being accountable for service department performance measures, including hours sold, effective labor rate, customer-pay gross, and customer satisfaction.

About the employer

Sky Chrysler Dodge Jeep Ram of Provo is hiring for this role. Industry: New Car Dealers. Sector: 44.