Account Support Specialist | 8 a.m.–5 p.m. Onsite

Job overview

The Account Support Specialist role is onsite in Urbandale, IA, with compensation of $17.62–$26.26 per hour. Warner Pacific Insurance Services supports clients, carriers, and internal teams with employee-benefit enrollment and service. The role manages enrollment processes and client records while coordinating communication among clients, carriers, and internal partners. It helps ensure accurate, timely benefit administration and responsive customer service.

What you'll do

• Process new-hire enrollments, terminations, and benefit changes
• manage enrollment activity through carrier portals
• maintain client cases in Salesforce
• gather client data and coordinate submissions
• follow up with carriers on enrollment, billing, and paid-to-date status
• provide updates and respond to client inquiries
• support cross-functional projects and service improvements
• handle complex exceptions, audits, escalations, or mentoring depending on experience level.

What we're looking for

Skills & competencies

account support specialist

warner pacific

urbandale ia

onsite

8 a.m.–5 p.m.

employee benefits

enrollment management

client service

salesforce

carrier coordination

$17.62–$26.26/hr

medical insurance

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Merit increases, paid holidays, paid time off, medical, dental, vision, short- and long-term disability benefits, 401(k) match, and life insurance.

Why this role

The posting specifies an onsite Monday–Friday schedule, 8 a.m.–5 p.m., with overtime during peak periods, holidays, or weekends as needed.

About the employer

Warner Pacific Insurance Services is hiring for this role. Industry: All Other Insurance Related Activities. Sector: 52.