Customer Service Representative – State Farm Agent Team Member

Job overview

The Customer Service Representative – State Farm Agent Team Member role is onsite in Lihue, HI. Compensation is $20–$22 per hour. The agency supports customers in understanding their coverage and preparing for the unexpected. The role exists to deliver customer experiences that support the growth of the insurance agency. The representative answers policy questions, assists with policy changes, processes claims and follow-ups, maintains interaction records, and coordinates with agency colleagues to address customer needs.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

state farm agent team member

lihue hi

eric kaneda state farm agent

insurance

policy information

policy changes

claims processing

customer follow-up

customer records

full-time

$20–$22/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Life, dental, health and vision insurance
• license reimbursement
• performance-based bonus
• flexible schedule
• paid time off
• training and development
• advancement opportunities.

Why this role

Insurance licensing is required if the candidate is not currently licensed. The agency describes its team as focused on listening first and delivering customer care.

About the employer

Eric Kaneda - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.