Call Center Representative, Onsite

Job overview

The Call Center Representative role is onsite in Dallas, TX. Compensation is $14.35–$17.35 per hour. The representative supports inbound and outbound customer service and sales projects for MCI Careers’ clients, including government programs and recognizable brands.

What you'll do

• Handle inbound and outbound customer contacts professionally
• resolve issues through effective call handling and research
• document and process customer claims
• determine suitable customer options
• follow scripts, policies, and procedures
• protect confidential information
• escalate issues when needed
• attend training and meetings
• and meet attendance and schedule requirements.

What we're looking for

Skills & competencies

call center representative

dallas tx

mci careers

onsite

inbound calls

outbound calls

customer service

technical support

inside sales

entry-level

$14.35–$17.35/hr

customer claims

company training

Work arrangement

• Weekend coverage required

Benefits & perks

• Company-provided training.

Why this role

Entry-level position with company-provided training; prior contact center experience is not required. Applicants must be at least 18 and have a high school diploma or equivalent.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.