Hardware Support Specialist

Job overview

The Hardware Support Specialist role is onsite in American Fork, UT; compensation is not specified. The position supports LiveView Technologies’ field service network by helping technicians diagnose and resolve hardware issues. The role exists to provide timely technical guidance that helps field technicians complete installations and repairs. Using diagnostic data, case history, and troubleshooting expertise, the specialist works to resolve incoming requests independently and escalate when needed.

What you'll do

• Diagnose electrical and mechanical issues using voltage, current, temperature, and relay-state data
• guide field technicians by phone through troubleshooting and repairs
• consult case history and diagnostic charts
• identify replacement parts
• document technician interactions
• resolve incoming requests independently when possible and escalate when necessary.

What we're looking for

Skills & competencies

hardware support specialist

hardware troubleshooting

electrical diagnostics

mechanical diagnostics

multimeter

low-voltage dc

field technician support

american fork ut

liveview technologies

in-office

utah alarm agent registration

case documentation

Work arrangement

• Weekend coverage required

Benefits & perks

• Comprehensive health, dental, and vision coverage
• 401(k) match up to 4%
• flexible paid time off.

Why this role

In-office technical support role for candidates with hands-on automotive, electrical, or home-systems trade experience. Requires Utah Alarm Agent registration, including a federal background check and fingerprinting.

About the employer

LiveView Technologies is hiring for this role. Industry: Security Systems Services (except Locksmiths). Sector: 56.