Technical Customer Support Specialist

Job overview

The Technical Customer Support Specialist role is onsite in Colorado Springs, CO. Starting pay is $27–$29 per hour. The role supports Wayfarer Vans customers after vehicle handoff and helps the company improve its customer experience. The specialist resolves technical and warranty questions while identifying recurring issues and sharing findings with engineering, production, and quality control. The role also educates owners and helps improve support materials and handoff processes.

What you'll do

• Own technical support and warranty requests through resolution
• diagnose common conversion issues
• coordinate warranty resolutions and escalate when appropriate
• maintain case records and follow open cases to closure
• analyze recurring issues and share findings with internal teams
• audit customer communications and recommend improvements to instructions and support materials
• maintain a knowledge base and monthly issue summaries
• answer inquiries, educate owners, lead tours and Vandoff appointments, support accessory and delivery communications, coordinate vehicle transportation, qualify early sales leads, and maintain HubSpot CRM records.

What we're looking for

Skills & competencies

technical customer support

warranty support

troubleshooting

customer education

camper vans

colorado springs co

wayfarer vans

$27–$29/hr

4.5-day workweek

paid time off

health insurance

employee van discounts

hubspot crm

Work arrangement

• Weekend coverage required

Benefits & perks

• Company profit-sharing eligibility
• 4.5-day workweek
• paid time off
• health insurance covering 100% of employee premiums and 50% of spouse or significant-other premiums
• employee discounts on vans and gear
• van campouts, shop lunches, and professional growth opportunities.

Why this role

Requires 2–4 years of technical customer service, warranty support, troubleshooting, product support, or related experience; mechanical or technical aptitude; enthusiasm for outdoor travel. The posting describes a 4.5-day workweek.

About the employer

Wayfarer Vans is hiring for this role. Industry: Motor Home Manufacturing. Sector: 33.