Customer Service Representative

Job overview

Customer Service Representative is an onsite, full-time role in Knoxville, TN. Compensation is not specified. The role supports a rapidly expanding roofing company by responding to prospective customers and booking appointments for its sales representatives. The representative manages inbound and outbound lead calls, follows up on unbooked leads, maintains CRM records, and coordinates with sales and installation teams to help move customer inquiries toward scheduled roofing estimates.

What you'll do

• Make outbound calls to warm and hot leads
• respond promptly to inbound leads
• book roofing appointments for sales representatives
• maintain ServiceTitan CRM records
• follow up on unbooked or aged leads
• coordinate with outside sales and installation teams
• and work toward stated booking, call, conversion, and estimate KPIs.

What we're looking for

Skills & competencies

customer service

roofing

outbound calls

inbound leads

appointment booking

lead follow-up

servicetitan crm

sales support

knoxville tn

lb capital

commission potential

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• 401(k) with company match
• paid time off after 90 days
• commission potential
• and advancement opportunities.

Why this role

The posting describes base pay plus uncapped commission potential and says top performers earn $80,000+ yearly with commission; it does not state a base salary range.

About the employer

LB Capital is hiring for this role. Industry: Residential Remodelers. Sector: 23.