Senior AWS Connect Specialist
Employment type
Full-time
Work setting
On-site
Location
Washington, DC
Schedule
Day shift
Posted
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Job overview
The Senior AWS Connect Specialist is an onsite role based in Washington, DC. Compensation is not specified in the posting. This role supports a federal IT company focused on modernizing government customer experience solutions. The role serves as the technical lead for Amazon Connect contact center solutions. It involves designing, configuring, and optimizing contact flows and integrations to deliver scalable, compliant, and user-friendly contact center experiences for federal programs.
What you'll do
- Lead end-to-end design and configuration of Amazon Connect instances
- develop reusable delivery accelerators
- translate stakeholder requirements into solution designs
- support O&M operations
- ensure Section 508 and federal security compliance
- mentor junior staff.
What we're looking for
- Skills & competencies
- full-timeday shiftwashington dcaws connectcontact centercloudfederal itonsiteivracdlambdalexagiledme
- Work arrangement
- Weekend coverage required
Benefits & perks
- Equal Opportunity Employer
- background investigation required.
Why this role
Requires 7+ years of IT experience, 4+ years with Amazon Connect or CCaaS, and AWS certification preferred.
About the employer
NuAxis Innovations is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Systems Design Services
- Occupation code
- 15-1232.00
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Listing ID: 1ac53571-980c-4ecf-9cc4-25946529032d