Bilingual Internet Support Specialist

Job overview

The Bilingual Internet Support Specialist role offers remote or hybrid flexibility for residents of Kansas, Oklahoma, Missouri, Florida, Tennessee, or Arizona; IdeaTek offices are in Wichita, Buhler, and Fowler, Kansas. Compensation is not specified; the posting describes it as competitive pay with bonus potential. IdeaTek works to bring fast, reliable internet to communities. The specialist troubleshoots wireless, fiber internet, and phone services, coordinates with internal teams, and follows up with customers. The role contributes to reliable service by resolving customer issues and sharing recurring trends that can inform process improvements.

What you'll do

• Troubleshoot wireless, fiber internet, and phone services
• provide customer support
• collaborate with internal teams on timely resolutions
• identify recurring issues and share process-improvement insights
• follow up with customers to confirm resolution
• communicate fluently in Spanish and English.

What we're looking for

Skills & competencies

bilingual

spanish

english

internet support

technical troubleshooting

fiber internet

wireless services

customer service

ideatek

kansas

oklahoma

missouri

florida

tennessee

arizona

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, and life insurance
• 401(k) match
• free coaching/counseling for employees and families
• free internet service where available or reimbursement
• tuition reimbursement
• community engagement opportunities.

Why this role

Work location flexibility is available to residents of Kansas, Oklahoma, Missouri, Florida, Tennessee, or Arizona; occasional weekend coverage may be needed. Visa sponsorship and relocation are not available.

About the employer

Ideatek is hiring for this role. Industry: Wired Telecommunications Carriers. Sector: 51.