Retail Support Specialist

Job overview

The Retail Support Specialist role is onsite in Brandon, FL, inside national retail locations. Compensation is not specified. The role provides frontline support to AT&T customers and retail partners, while DSI provides sales enablement and customized business solutions. The specialist resolves customer account, billing, device, and service concerns and supports retail partners with escalations. The role contributes to customer satisfaction by combining accurate troubleshooting, clear communication, and reliable in-store support.

What you'll do

• Support AT&T customers with billing, account updates, plan changes, device support, and service concerns
• troubleshoot wireless devices, network issues, and features
• serve as an AT&T subject-matter expert for retail employees and labor partners
• support in-store escalations and engage store leadership
• navigate multiple systems and document interactions
• follow compliance and privacy requirements
• maintain planograms and display inventory
• collaborate with technical support, billing, fraud, customer care, and escalation teams.

What we're looking for

Skills & competencies

retail support specialist

brandon fl

dsi

at&t customer support

retail environment

billing support

account updates

wireless devices

troubleshooting

retail partner support

planograms

flexible schedule

evenings and weekends

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, and life insurance
• 401(k) with employer match after one year
• paid vacation, personal and sick days, and bereavement time after 90 days
• profit sharing
• 50% AT&T wireless discount
• paid training
• and advancement opportunities.

Why this role

Flexible scheduling may include evenings, weekends, and holidays based on business needs. Wireless communications, retail customer service, or technical support experience is preferred.

About the employer

DSI is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.