Customer Service Representative

Job overview

The Customer Service Representative works onsite in Ada, OK. Compensation is not specified. This role supports Ram Jack’s Call Center, connecting customers with services they need. The representative serves as an initial contact for prospective and existing customers, handling inquiries, scheduling appointments, following up on leads, maintaining CRM records, and escalating concerns to support a positive customer experience.

What you'll do

• Provide professional service through inbound calls and written communications
• schedule and confirm sales appointments
• make outbound follow-up calls and send communications
• maintain customer, appointment, and interaction data in the CRM
• address inquiries and escalate concerns
• follow call center procedures and support daily operations.

What we're looking for

Skills & competencies

customer service representative

call center

ada ok

ram jack

crm

inbound calls

outbound calls

appointment scheduling

customer support

high school diploma required

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• life insurance
• short- and long-term disability
• paid time off
• paid holidays
• 401(k) with company contribution.

Why this role

Previous customer service experience is preferred but not required; high school diploma or equivalent required. Benefits include medical, dental, vision, life insurance, disability plans, paid time off, paid holidays, and a 401(k) with company contribution.

About the employer

Ram Jack Systems Distribution and Manufacturing is hiring for this role. Industry: All Other Miscellaneous General Purpose Machinery Manufacturing. Sector: 33.