US Customer Service Specialist

Job overview

The US Customer Service Specialist role is hybrid in Mooresville, NC: based at the office Monday to Friday, 9 a.m.–5 p.m., with the option to work from home one day a week after training. The annual base salary is $33,000 to $37,000. The role supports Joma Jewellery and Katie Loxton’s wholesale customers and Territory Managers as part of the Customer Experience team. The specialist handles customer questions and orders, keeps customers informed, and resolves issues from start to finish. Accurate account records and coordinated support across customer service, finance, and sales help deliver a personal and reliable customer experience.

What you'll do

• Build positive relationships with wholesale customers and Territory Managers and provide support by phone, email, and direct messaging.
• Respond to product and account enquiries.
• Process orders through the fulfilment system and review details in NetSuite.
• Keep customers informed about lead times, scheduling, and updates.
• Resolve queries, maintain accurate account records, process credit card transactions, support Accounts Receivable queries, and represent the brands at trade shows.

What we're looking for

Skills & competencies

us customer service specialist

mooresville nc

joma jewellery and katie loxton

full-time

hybrid

$33k-$37k

monday-friday

9 a.m.-5 p.m.

wholesale customer support

order processing

netsuite

trade shows

Work arrangement

• Weekend coverage required

Benefits & perks

• Broad range of benefits
• opportunities to learn and develop further.

Why this role

The role offers work-from-home flexibility one day per week after training. The posting seeks prior telephone-based customer service or administration experience and intermediate Excel knowledge; NetSuite experience is advantageous.

About the employer

Joma Jewellery and Katie Loxton is hiring for this role. Industry: All Other General Merchandise Retailers. Sector: 45.