Customer Service Representative

Job overview

The Customer Service Representative position is onsite in Grimes, IA, with compensation not specified. National Carwash Solutions provides car wash equipment, parts, chemistry, and service; this role supports its Aftermarket Parts & E-Commerce team. The representative manages customer inquiries and orders through fulfillment, resolving issues and coordinating with warehouse, logistics, and inventory teams. Accurate, responsive service helps car wash operators obtain the parts and consumables needed to keep equipment running.

What you'll do

• Respond to customer inquiries by phone, email, and e-commerce channels
• process parts orders
• provide order status and delivery updates
• resolve discrepancies, shipping, billing, and return issues
• identify replacement parts
• coordinate with warehouse, logistics, and inventory teams
• process warranty claims and return authorizations
• maintain customer records
• recommend relevant products
• escalate complex issues
• and meet performance goals.

What we're looking for

Skills & competencies

customer service representative

grimes ia

national carwash solutions

aftermarket parts

e-commerce

order processing

customer inquiries

order fulfillment

warehouse coordination

returns and warranty claims

crm/erp systems

customer satisfaction

Work arrangement

• Weekend coverage required

Benefits & perks

• Benefits include health, dental and vision coverage, matching 401(k), paid time off, professional development, training, flexibility, and advancement opportunities.

Why this role

The posting identifies the Aftermarket Parts & E-Commerce team as the group this role supports.

About the employer

National Carwash Solutions, Inc. is hiring for this role. Industry: Service Establishment Equipment and Supplies Merchant Wholesalers. Sector: 42.