Insurance Customer Service Representative

Job overview

The Insurance Customer Service Representative role is onsite in Overland Park, KS, with a stated annual compensation range of $46,800–$65,000. The posting also describes a Monday–Friday schedule with flexible hours. Humbard Agency represents American Family Insurance and focuses on helping clients protect their financial security. The representative services existing client accounts, answers policy questions, and helps resolve billing and claims-related inquiries. The role also supports retention and revenue growth by following up with clients and identifying opportunities to cross-sell additional coverage.

What you'll do

• Assist clients with policy questions and service needs
• handle inbound and outbound communications
• manage and maintain client accounts
• follow up to support satisfaction and retention
• cross-sell additional coverage
• support billing inquiries and claims-related questions.

What we're looking for

Skills & competencies

insurance customer service

policy support

client accounts

customer retention

cross-selling

billing inquiries

claims questions

flexible schedule

monday–friday

overland park ks

$46,800–$65,000/year

humbard agency

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, paid holidays, paid sick leave, flexible scheduling, hands-on training, bonus opportunities, professional development, continuing education, ongoing training, and licensing assistance.

Why this role

Licensing assistance is available for the right candidate; an active Property and Casualty license and Life license are listed as pluses.

About the employer

Humbard Agency, LLC is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.