Customer Experience Specialist

Job overview

The Customer Experience Specialist works in a hybrid arrangement in Chanhassen, MN, with Monday–Friday shifts of 7:00 a.m.–4:00 p.m., 8:00 a.m.–5:00 p.m., or 9:00 a.m.–6:00 p.m. Compensation is $43,680–$47,840 per year. The role supports Smartpress, an online printing service focused on high-quality printed products, customer service, and sustainable materials. The specialist maintains customer relationships by handling inquiries across phone, chat, and email. The role resolves product and service issues, investigates complaints, and supports accurate, timely customer outcomes while coordinating with team members.

What you'll do

• Prepare for customer phone, email, and chat inquiries by learning products, processes, and policies
• manage a high volume of incoming requests
• assess customer expectations
• respond to inquiries
• resolve product and service issues
• investigate and respond to complaints
• assist with rework tickets as needed
• communicate with team members and protect confidential information.

What we're looking for

Skills & competencies

customer experience specialist

customer service

phone support

chat support

email support

problem solving

hybrid

chanhassen mn

the bernard group

$43,680–$47,840 per year

Work arrangement

• Weekend coverage required

Benefits & perks

• Healthcare, dental, life, and disability insurance
• paid parental leave
• employee stock ownership plan
• 401(k) match
• career development
• flexible work hours
• tuition reimbursement
• employee referral program.

Why this role

Hybrid work environment; 100% employee-owned company; paid time off that increases with tenure; healthcare, dental, life, and disability insurance; paid parental leave; 401(k) match; tuition reimbursement; flexible work hours.

About the employer

The Bernard Group Inc is hiring for this role. Industry: Commercial Printing (except Screen and Books). Sector: 32.