Service Scheduling Specialist

Job overview

The Service Scheduling Specialist role is an onsite position in Arlington, MA, with 8-hour shifts and a 40-hour workweek. Pay is $25–$26 per hour. The role supports American Alarm & Communications’ service operation and its mission to help protect lives and property. The specialist coordinates field technicians’ daily schedules, confirms customer appointments, and adjusts plans as priorities or availability change. Efficient dispatching and accurate work-order records help the service team deliver timely, responsive work that meets customer expectations.

What you'll do

• Assign and adjust daily service appointments based on priority, availability, and location
• confirm appointments, provide updates, and handle rescheduling
• track open work orders and update scheduling systems
• resolve scheduling conflicts with service managers and field staff
• use dispatching software to route technicians efficiently and communicate job details.

What we're looking for

Skills & competencies

service scheduling specialist

field service scheduling

dispatching

customer service

work orders

route optimization

arlington ma

american alarm & communications

$25–$26/hr

8-hour shifts

40 hours weekly

Work arrangement

• Weekend coverage required

Why this role

8-hour shifts and 40 hours weekly; requires 1 to 3+ years of customer service experience; associate’s degree or high school diploma with longer work experience; no license required.

About the employer

American Alarm & Communications is hiring for this role. Industry: Security Systems Services (except Locksmiths). Sector: 56.