Guest Experience Specialist — Houston City Centre

Job overview

The Guest Experience Specialist role is onsite at Houston City Centre in Houston, TX. The posting states pay of $12.50 per hour. The role represents The Escape Game and supports the guest experience from arrival through departure. The specialist creates a welcoming, upbeat lobby experience by anticipating guest needs, explaining games, coordinating starts, and resolving service problems. The role contributes to guest satisfaction by helping groups feel welcomed, cared for, and excited for their game.

What you'll do

• Prepare the party venue
• connect with guests and keep the energy high
• customize the experience
• explain games
• check in guests
• coordinate game start times with the Team Leader
• answer phones and book reservations
• welcome groups of 2–50
• resolve service failures
• maintain cleanliness and communicate courteously.

What we're looking for

Skills & competencies

guest experience specialist

houston city centre

houston tx

the escape game

$12.50/hr

guest hospitality

guest check-in

reservations

game start coordination

service recovery

flexible availability

full-time team benefits

Work arrangement

• Weekend coverage required

Benefits & perks

• For full-time team members: 401(k), 401(k) matching, health insurance, employee discount, vision and dental insurance, flexible spending account, life insurance, and flexible schedule.

About the employer

The Escape Game is hiring for this role. Industry: All Other Amusement and Recreation Industries. Sector: 71.