Information and Referral Specialist – Remote

Job overview

The Information and Referral Specialist – Remote role is remote and is open to applicants living in New York, Pennsylvania, North Carolina, or South Carolina. Pay is $17.25–$18.75 per hour. VIA Visually Impaired Advancement operates a contact center supporting callers seeking information and referrals. The specialist answers calls, assesses caller needs, documents information, and connects people with appropriate agencies, programs, and services. The role helps callers access resources and supports the contact center’s quality and follow-up processes.

What you'll do

• Answer and document incoming calls according to contact center procedures
• manage call volume
• assess caller needs and provide information and referrals
• schedule appointments for agency programs
• complete follow-ups and log calls
• uphold quality assurance goals.

What we're looking for

Skills & competencies

information and referral specialist

remote

contact center

caller support

resource referrals

appointment scheduling

call documentation

$17.25–$18.75/hour

via visually impaired advancement

ny pa nc sc

high school diploma or equivalent

Work arrangement

• Weekend coverage required

Why this role

Approximately 20 hours per week; applicants should be available for weekday morning or afternoon scheduling windows and maintain reasonable flexibility to support a 24/7 call center.

About the employer

VIA VISUALLY IMPAIRED ADVANCEMENT is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.