Customer Service Zone Manager

Job overview

The Customer Service Zone Manager works onsite in Austin, TX. Compensation is not specified. The production service team addresses customer issues under Cavco warranties and commitments, with customer loyalty and brand support as key goals. The manager directs customer service staff and oversees complaint investigation and resolution. The role supports consistent service operations by reviewing findings, monitoring work, managing resources, and communicating company policies to employees.

What you'll do

• Direct and coordinate customer service staff
• oversee investigation of customer complaints
• analyze findings and recommend responses
• review schedules and service estimates
• develop procedures and reports to monitor work
• analyze department budgets and may allocate funds
• interpret and enforce company policies
• may retain data, prepare inquiry documents, and recruit, hire, train, or evaluate staff.

What we're looking for

Skills & competencies

customer service zone manager

austin tx

palm harbor homes

customer service

team management

complaint resolution

warranty support

service operations

budget analysis

customer loyalty

Work arrangement

• Weekend coverage required

Why this role

Requires experience managing sales representatives, 5–8 years of related experience with progressive managerial responsibilities, and a strong customer service history.

About the employer

Palm Harbor Homes, Inc. Delaware is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.