Call Center Representative (Full-Time)
Employment type
Full-time
Work setting
On-site
Location
Las Cruces, NM
Schedule
Day shift
Posted
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Job overview
The Call Center Representative (Full-Time) is an onsite role based in Las Cruces, NM. Compensation is not specified for this position, which supports the customer service and sales operations team at MCI Careers. This role exists to handle inbound and outbound customer inquiries, assist with service questions, and up-sell products. It contributes to the company's goal of providing excellent customer experiences across various government and commercial programs.
What you'll do
- Handle inbound and outbound contacts
- ensure first call resolution
- research systems for information
- document customer claims
- lead fact-finding discussions
- answer questions using scripts
- comply with confidentiality requirements
- escalate issues
- attend training
- adhere to schedule.
What we're looking for
- Skills & competencies
- full-timeday shiftlas cruces nmmci careerscustomer serviceinboundoutboundsalesno degree requiredonsiteweekend required
- Work arrangement
- Weekend coverage required
Benefits & perks
- Career advancement opportunities, training, and professional development.
Why this role
Industry-leading training and clear advancement paths into supervision and operations management.
About the employer
MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: 1a4dd97b-cdb6-441e-9010-83dda47ba30c