Customer Service Representative

Job overview

The Customer Service Representative role is hybrid, with in-office work in Hauppauge, NY or Iselin, NJ on Tuesdays, Wednesdays, and Thursdays and work from home on Mondays and Fridays. The schedule is 11:30 a.m.–8:00 p.m. Compensation is not specified. WSA is a global hearing care company whose technologies and services support hearing health. The representative supports business-to-business customers by answering questions about products, orders, shipping, warranties, and stock availability. The role records interactions in Salesforce, troubleshoots issues, and works toward first-call resolution while building knowledge of hearing healthcare and customer relationships.

What you'll do

• Support B2B clients by phone, chat, and email
• log interactions in Salesforce
• answer questions about product features, orders, shipping, warranties, and stock
• troubleshoot customer issues and complaints
• participate in training
• maintain scheduled attendance
• develop knowledge of hearing healthcare and customer relationships.

What we're looking for

Skills & competencies

customer service representative

wsa americas

hauppauge ny

iselin nj

hybrid

b2b customer support

hearing healthcare

salesforce crm

order support

warranty support

first-call resolution

11:30 a.m.–8:00 p.m.

in office tuesday–thursday

work from home monday–friday

Work arrangement

• Weekend coverage required

About the employer

WSA Americas is hiring for this role. Industry: Electromedical and Electrotherapeutic Apparatus Manufacturing. Sector: 33.