Customer Service Agent

Job overview

Compensation is $17 per hour. The Customer Service Agent role is an onsite position based in Tucson, AZ. 00/hr plus a $0.50/hr onsite differential, and this role supports the wireless customer service department at Afni. This role exists to provide world-class support to inbound callers by troubleshooting account issues and identifying opportunities for product upgrades. It contributes to the company's goal of enhancing the customer experience through efficient, empathetic service and effective account management.

What you'll do

• Handle inbound wireless customer service calls, troubleshoot account issues, process orders, update account records, and identify opportunities for upselling products and services.

What we're looking for

Skills & competencies

full-time

day shift

tucson az

afni

customer service

inbound calls

wireless

onsite

no degree required

entry level

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training, paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching, tuition reimbursement.

Why this role

On-site differential pay, tuition reimbursement, 401k matching, and career advancement opportunities.

About the employer

Afni is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.