Customer Service Representative — State Farm Agent Team Member

Job overview

The Customer Service Representative — State Farm Agent Team Member role is full-time and onsite in Portsmouth, VA, with annual compensation of $43,000–$45,500. The position supports Beth Holland’s customer-focused insurance agency. The representative handles policy servicing, billing questions, coverage changes, and account maintenance, helping clients receive accurate, timely assistance while supporting agency operations and compliance.

What you'll do

• Assist clients with policy changes, endorsements, and coverage questions
• process payments and handle billing inquiries
• review policies for accuracy and completeness
• document client interactions
• follow up on pending items
• support producers and agency leadership
• maintain compliance with insurance regulations and company standards.

What we're looking for

Skills & competencies

customer service representative

state farm agent team member

insurance service

policy changes

billing inquiries

property and casualty license

portsmouth va

23703

full-time

$43k–$45.5k per year

health insurance

simple ira

paid time off

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Simple IRA
• performance bonus
• health insurance
• paid time off
• training and development
• flexible schedule
• advancement opportunities.

Why this role

Previous customer service experience is required; insurance experience is preferred. An active Property and Casualty license is required, or the candidate must be willing to obtain one within 30 days.

About the employer

Beth Holland - State Farm Agent is hiring for this role. Industry: Other Direct Insurance (except Life, Health, and Medical) Carriers. Sector: 52.