Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Houston, TX, paying $18–$19 per hour. Palmer Logistics, part of H. Essers, supports warehouse operations and customer partnerships as an international logistics provider. The role serves as the primary customer interface for order processing and requirements, connecting customers with warehouse operations. Accurate order handling, timely issue resolution, and coordination with office and warehouse personnel support customer service and operational goals.

What you'll do

• Process customer orders accurately according to company and customer requirements
• invoice and verify rates against warehouse agreements
• address customer complaints and escalate as needed
• research inventory discrepancies
• communicate with customers by email or phone
• follow company policies and procedures
• collaborate with office and warehouse personnel to meet productivity goals.

What we're looking for

Skills & competencies

customer service representative

houston tx

palmer logistics

h. essers

$18–$19/hour

account specialist

logistics

3pl

order processing

warehouse management systems

customer accounts

microsoft office

weekend availability

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• company-paid life insurance
• voluntary critical illness, accident, hospital indemnity, short-term disability, and long-term disability insurance
• 401(k)
• paid holidays
• paid time off.

Why this role

The posting identifies the role as an Account Specialist within the customer service team and calls for proficiency with warehouse management systems and Microsoft Office.

About the employer

Palmer Distribution Services Inc is hiring for this role. Industry: Process, Physical Distribution, and Logistics Consulting Services. Sector: 54.