Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Jacksonville, FL. Compensation is described as competitive and based on experience, with no numeric amount specified. The role supports Arlington Toyota’s vehicle-rental service at its automotive dealership. The representative assists rental customers through reservations, vehicle handoffs, payments, and issue resolution while maintaining rental-fleet records and condition. The position also handles phone inquiries, insurance-claim assistance when needed, vehicle detailing, and general office tasks to support a reliable customer experience.

What you'll do

• Answer phones
• take messages
• confirm future reservations
• contact overdue customers
• make reservations
• maintain rental-fleet mileage, fuel, plate-expiration, and service records
• record vehicle damage at check-in and charge customers appropriately
• detail vehicles
• assist customers with insurance claims in some cases
• take and receipt payments in dealer-management software
• organize paperwork, file, maintain the workspace, and account for purchase orders and due bills.

What we're looking for

Skills & competencies

customer service representative

car rental

customer support

reservations

rental fleet

phone support

payment processing

insurance claims

vehicle detailing

jacksonville fl

arlington toyota

occasional weekends

Work arrangement

• Weekend coverage required

Benefits & perks

• Health and dental insurance, 401(k), paid time off, paid holidays, training, and mentoring.

Why this role

The posting describes a Monday–Friday schedule with occasional weekend availability required. Training is provided for handling insurance-claim situations; the rental fleet consists of approximately 80–90 vehicles depending on the time of year.

About the employer

Arlington Toyota is hiring for this role. Industry: Passenger Car Rental. Sector: 53.