Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Sheridan, WY, and pays $20–$25 per hour. Weatherby’s Customer Service Department supports customers with questions, service requests, and warranty claims while advancing the company’s commitment to premium outdoor products and service. This role helps resolve customer issues accurately and efficiently, process orders and claims, and maintain clear records. Through responsive communication and careful handling of service requests, the representative helps build customer trust and support Weatherby’s service reputation.

What you'll do

• Engage with customers, listen to concerns, and work to resolve issues
• explain claim outcomes professionally
• enter accurate information in NetSuite
• initiate and process Return Merchandise Authorizations
• process orders, service requests, and warranty claims
• research order, payment, and shipment issues
• maintain detailed documentation.

What we're looking for

Skills & competencies

customer service representative

sheridan wy

weatherby

$20–$25/hr

customer support

warranty claims

order processing

return merchandise authorization

netsuite

firearms knowledge

onsite

full-time

Work arrangement

• Weekend coverage required

Why this role

Firearms knowledge or technical background is preferred; the role includes customer service, order processing, and warranty support.

About the employer

Weatherby, Inc. is hiring for this role. Industry: Hobby, Toy, and Game Retailers. Sector: 45.