Customer Service Representative (CSR) - Post Sale Support (Remote)
Compensation
$19.25 – $19.25 /yr
Employment type
Full-time
Work setting
On-site
Location
Austin, TX
Schedule
Day shift
Posted
You'll be redirected to the employer's application page.
Job overview
Compensation is $19 per year. The Customer Service Representative (CSR) - Post Sale Support (Remote) is a remote role based in Austin, TX. 25 per hour for the first six months, transitioning to a base plus incentive model thereafter, supporting the Global Custom Commerce (GCC) team at Home Depot. This role exists to provide specialized post-sale support for configurable custom window covering products. The associate acts as a liaison between customers, vendors, and internal partners to troubleshoot issues, manage warranties, and resolve escalations to ensure a high-quality customer experience.
What you'll do
- Connects with customers and manufacturers to resolve issues
- drives customer loyalty through accurate product knowledge
- meets performance metrics for resolution speed and accuracy
- answers inbound calls for order inquiries
- manages post-order returns and service failures.
What we're looking for
- Skills & competencies
- full-timeday shiftremoteaustin txhome depotcustomer servicepost-sale supporttroubleshootinginbound callsno travelno degree required18+ years old
- Work arrangement
- Weekend coverage required
Benefits & perks
- Training provided, incentive pay potential, career development opportunities.
About the employer
Home Depot is hiring for this role. Industry: All Other General Merchandise Retailers. Sector: 45.
Additional details
- Industry sector
- 45
- Industry
- All Other General Merchandise Retailers
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: 19e6edfe-de43-411c-8a64-8a03665b9f60