Automotive Service Advisor, Bob Howard Buick GMC

Job overview

The Automotive Service Advisor role is onsite in Oklahoma City, OK; compensation is described as market-leading pay based on experience plus bonuses, with no numeric amount specified. The advisor supports customers at Group 1’s Bob Howard Buick GMC service operation. The advisor guides customers through vehicle service by documenting concerns, explaining repair estimates, coordinating with technicians and parts staff, and providing status updates. Clear communication and follow-through support customer satisfaction and repeat business.

What you'll do

• Schedule and manage service appointments
• greet customers and perform vehicle walkarounds
• document concerns and service needs
• create repair orders with cost and time estimates
• recommend maintenance based on vehicle condition, mileage, and manufacturer guidelines
• coordinate with technicians and parts departments
• update customers on repair status and changes
• review completed work with customers
• maintain product and warranty knowledge
• build customer relationships.

What we're looking for

Skills & competencies

automotive service advisor

bob howard buick gmc

oklahoma city ok

group 1 automotive

customer service

service appointments

repair orders

vehicle walkarounds

saturday work

customer retention

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, vision, life, and disability insurance
• 401(k) with company match
• paid time off
• employee stock purchase and vehicle purchase programs
• paid training
• advancement opportunities
• and bonuses.

Why this role

Saturday work is required. Previous customer-facing sales experience and a high school diploma or equivalent are required; automotive service advisor experience is a plus.

About the employer

Group 1 Automotive, Inc. is hiring for this role. Industry: General Automotive Repair. Sector: 81.