Welcome Coordinator

Job overview

The Welcome Coordinator is an onsite role based in Columbus, OH, with a pay range of $17.00 - $28.46 per hour. This position supports the Service Team at Oak Street Health, contributing to the company's mission of providing compassionate, connected primary care for older adults. The role serves as the face of the clinic, responsible for creating an inclusive and welcoming environment for patients and guests. The Welcome Coordinator manages administrative tasks such as appointment scheduling, phone communications, and check-in processes to ensure efficient center operations and an unmatched patient experience.

What you'll do

• Welcoming patients and guests
• Conducting visit check-in and assisting patients with required forms
• Collecting co-pays
• Updating patient information and making changes in electronic medical record platform
• Scheduling/rescheduling appointments within electronic medical records platform
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
• Managing faxes in the electronic fax platform
• Maintaining the cleanliness of the Welcome and Community Room areas
• May be required to float to other centers in the region on an infrequent basis
• Other duties as assigned

What we're looking for

Skills & competencies

full-time

day shift

columbus oh

oak street health

customer service

administrative

healthcare

patient experience

onsite

weekend required

$17-$28/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.

Why this role

High-touch patient interaction, focus on older adult population, and potential for regional floating.

About the employer

Oak Street Health is hiring for this role. Industry: All Other Outpatient Care Centers. Sector: 62.