Customer Service Manager — State Farm Agent Team

Job overview

The Customer Service Manager role is onsite in Orlando, FL. Compensation is $45,000–$60,000 per year. The State Farm agency supports community members with insurance-related customer service and aims to grow through strong customer experiences. The manager oversees daily customer service operations, resolves escalated issues, and develops team practices that support consistent service. The role also trains and mentors representatives to help the agency respond effectively to customer needs.

What you'll do

• Oversee the customer service team and daily operations
• develop and implement customer service policies and procedures
• handle escalated customer complaints and issues
• train and mentor customer service representatives.

What we're looking for

Skills & competencies

customer service manager

insurance agency

team leadership

customer operations

complaint resolution

training and mentoring

orlando fl

state farm agent

$45k–$60k/year

paid time off

401(k) matching

performance bonus

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based bonus
• company parties
• paid time off
• training and development
• 401(k) matching
• free food and snacks.

Why this role

The posting seeks five or more years of customer service experience, including two or more years in a managerial role. Benefits include performance-based bonus, paid time off, training and development, 401(k) matching, company events, and free food and snacks.

About the employer

Carl Nguyen - State Farm Agent is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.